The most frequently asked questions
Prices vary depending on the products and the size and detail of the embroidery required. All of the prices for our products are listed at our online store, or you can contact us to request a quote.
Absolutely! We will not proceed with any embroidery until written approval has been received from the client. We will e-mail you an image of your design for your approval. This image can take up to a week for us to send to you, as we want to ensure that we have time to get everything just right!
We aim to have all orders dispatched within two weeks of receiving approval on your design. Sometimes there will be delays, as we are only human, but in this case we will ensure you are notified in advance.
We accept PayPal and direct debit for secure online payment. Please note that no orders will be commenced until payment for that order is received, and that orders for which payment is not received within 3 working days will be cancelled.
We aim to dispatch your order within two weeks of receiving approval on your design. Postage times vary depending on your location.
We use Australia Post for all our deliveries, and our postage costs align with those set by Australia post. These costs are as follows:
• Standard postage: $10.00 AUD
• Express postage: $15.00 AUD
Alternatively, you can contact us today to get a quote for postage prices not listed.
We will always do our best to strive to get your orders to you in time for the occasions and events for which you need them. If you are ordering for a special event that is coming up, just let us know your time frame and we will do our best to keep within that.
If you do not have time to wait for delivery, we also offer the option for you to collect your order from us. Please contact us for further information.
We will always do our best to make sure the embroidery or printing we do is exactly what you’ve ordered, but sometimes we can make mistakes. If the order you receive differs from the image you approved, we will replace the product at no extra charge. If for any reason your item has arrived damaged it must be returned within 5 buisness days to our office at buyers cost. We will either remake or refund you.
However, please ensure you thoroughly check all spelling, dates and other details before sending through your approval on the image proof, as if the image you have approved is incorrect, unfortunately we cannot make changes to the final product.
All of our plush toys are compliant with Australian standards, and are suitable for children three years old and older. However, the decorative ribbon we add to the toys may not be compliant with these standards, and it is recommended that you remove this ribbon before giving the toy to a child.
Unfortunately we cannot embroider on any toys you bring in, as the products we use are specifically designed to be embroidered. We do, however, offer a wide range of products, and recommend you have a thorough look at what we have on offer – you just might find exactly what you’re looking for!
Sometimes our emails end up going to your junk folder. Please have a look there.
To ensure our emails continue to reach your inbox, please add our email address to your address book or to your safe senders list.